General Terms

Please read the General Terms and Conditions (“General Terms and Conditions”) carefully before purchasing and purchasing any product of the RollBrand brand.

Object and scope of application

The General Conditions regulate the relationship between COMERCIAL ARQUÉ, S.A. (from now on, “COMERCIAL ARQUÉ”) and/or the “COMPANY”), company owner of the trademark “RollBrand” (from now on, “RollBrand”) and You (from now on, the “Customer/s”) regarding the purchase and sale of the RollBrand products commercialised through (from now on, the “Website”), domain owned by COMERCIAL ARQUÉ.

Access to the Website and the information contained therein is free of charge, without prejudice to the cost of connection through the telecommunications network provided by the access provider contracted by the users.

The purchase and sale of the products offered by the COMPANY implies the acceptance of all the provisions included in these General Conditions, as they are written at the time of access to the Website. If the Client does not agree with the General Conditions, he/she will not be able to buy the products offered on the Website.

The COMPANY operates through the Web Site and provides its products exclusively for the Spanish territory comprised of the Peninsula, Balearic and Canary Islands (hereinafter, the “Territory”).

user/customer statements

By purchasing a product, the Customer declares that he is of legal age and has sufficient legal capacity to contract for the products and/or services, and to be bound by the General Conditions. Likewise, the Customer declares that he/she is a resident of the Territory (Mainland Spain, Balearic and Canary Islands) and that he/she contracts the products and/or services from there.

The Customer accepts expressly and without exception that access to and use of the Website and the services and/or products are made under his sole and exclusive responsibility. Without prejudice to the provisions of our Privacy Policy, the purchase of certain products is conditional upon the prior completion of the relevant registration form. The Customer declares the authenticity of all data entered on the aforementioned form, and will keep all information updated at all times. In this sense, it will be understood and presumed that all the information has been provided directly by the Customer himself.

Likewise, the Customer declares that he has previously read, understands and accepts in full these General Conditions, in addition to expressing his full commitment to them.

acquisition of rollBrand products


The use or navigation, including the selection of desired products, by the Website does not require prior subscription or registration. However, if you wish to acquire our products and/or services, prior to making payment, you will be asked to register as a user. To do so, you must complete the relevant registration form. The personal data provided in the registration form are necessary to carry out the management of the requested order. The Website offers the purchase of products of your choice from our RollBrand brand (hereinafter referred to as “RollBrand Products”). Once you have registered as a user, you will have the status of a Customer, and you will have to proceed to select the method of payment that you want. For more information on accepted payment methods, see section 8.

The confirmation of the contract will be considered formalised and effective when the payment has been made and its correct reception confirmed. To do this, the company will send you a confirmation e-mail, in which we reflect the data entered and inform you that we have received and accepted your order request.

We remind you that the data you have entered will be presumed to be correct and true. Consequently, the company will not be responsible for any errors in the data provided. We recommend that you check that the data provided are correct. Once your order has been confirmed, we will notify you by e-mail that your order has been dispatched.

Documentary confirmation

At the end of the purchase process, the purchase confirmation document will be displayed on screen in a format that allows it to be stored. You will also be sent an email

The confirmation e-mail will be sent to the address provided, where the invoice for your order will be attached.

In the event that you do not receive the confirmation e-mail within one working day after placing the order, please inform us at the following address: or by calling [****]. We remind you that you can find the invoice for your order in section [****] of your user account.

Personal Data Protection

The COMPANY is an entity that is extremely concerned about the interests of its Clients, and for this reason we are concerned about the confidentiality of their data and the security of the same. Our concern goes beyond compliance with current regulations. Therefore, we guarantee that all the data you provide us with will be treated with the maximum confidentiality and security to avoid any alteration or loss of them, as well as any personal information provided by the Client when using our services will be used in accordance with our Privacy Policy. For more information on the treatment of your personal data, please consult our Privacy Policy.


All the documentation referring to the hiring is available in Spanish.


These General Conditions are applicable to the services offered by the COMPANY, which will be governed by the General Conditions that are in force at any given time, and, additionally, are complemented by individual communications to users, the Legal Notice and the Privacy Policy. In case of discrepancy between the conditions of use contained in the Legal Notice and these Conditions, the latter shall prevail.

We inform you that the General Conditions may be modified at any time, and their current content may be consulted through the section called “General Conditions” which is located at the bottom of the Website.

Applicable law and jurisdiction

The conditions of this Website and the relationship between the user and COMERCIAL ARQUÉ will be governed by Spanish legislation and jurisdiction. For any discrepancy that may arise

arise between the user and the COMPANY, both parties submit to the Courts and Tribunals of the consumer’s domicile.


Online consumer dispute resolution: In compliance with the provisions of the European Union Regulation 524/2013 of 21 May 2013 on the resolution of consumer disputes online, we inform you that the European Commission has established an online platform for the extra-judicial resolution of disputes online, which is available at the following link: platform may not be available for all countries.

Collaboration with police/judicial authorities: the COMPANY may inform and collaborate with the competent police and/or judicial authorities in due course, in the event of detecting any infringement of the legislation in force or if it has suspicions of a crime or criminal offence.

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